Duyên Khang is one of the advanced authorized partners of leading IT manufacturers and Auto - ID in the world. In many consecutive years, Duyên Khang has been awarded honorably and recognized as the best Service provided partner of HP, IBM, Cisco, Oracle, Microsoft, AMP…Duyên Khang is an authorized service provider for various equipments in Vietnam market and has gained trust from our customers.

• Professional and “knowing IT” engineers
• Commitments of thorough troubleshoot
• Branded and available spare parts for replacement
• Service process follows manufacturers’ standards
• National-wide network of service providing

For critical equipment such as servers, PCs and laptops, customers will be assured when the equipment is inlonger warrantwith higherresponselevel and cost is not significant. Using Duyên Khang extended warranty service,customers can reduce the irinvestment cost for new IT systems becauseequipment depreciation period has been increased. Customers will be able toflexibly select the extended warranty, depending on their budget and actual needs:

• 1 to 3 years warranty added
• Shortened Service Response time
• Shortened Repair time and Equipment return time
• On-site Service instead of Carry-in
• No need to buy replacement parts when the warranty has expired
• Other value-added services as required.

Equipments are monitored and checked monthly or quarterly. When incidents occur suddenly, Duyên Khang immediately have technical engineers to recognize the situation, remotely identify problems and quickly fix them as committed time (in fact, it is usually faster ). Moreover, our technical experts will be onsite to fix the problem, or temporarily supply replaced equipments for customers to use in maintenance time.

Service Options:

Benefits:

HPT provides a support service that helps clients relocate a part or whole IT system and we guarantee to:

• Make the most feasible implementation plan
• Do not affect daily business operation.
• The fastest shifting time
• The best cost saving
• The least manpower
• Administrate implementation progress with the best quality
• Integrity of system and property of enterprise

Not every enterprise will be able to invest its own powerful IT engineer team in the rapid technology development.  What benefits does an enterprise will get when using IT helpdesk outsourcing?

• Meet customer requirements on time.
• Save the cost Able to support multitasks simultaneously with high expertise:
  • Support to develop IT Organization for company
  • Provide processes and policies consulting to ensure IT system operate smoothly
  • HelpdeskManagement (user support)
  • Check and evaluate the use of IT equipments
  • Management Support, IT Asset inventory
  • Participate in IT Strategy Development
  • Participate in Management Support of IT investment project
  • Training IT equipment operation and applications
• IT Engineers could work part-time, full time or seasons

HPT confidently provides our Customers varieties of flexible solutions and optimal choices with WIN-WIN relationship– mutually support each others to gain the highest benefits with “Safe and Professional”.