Hospitality / Entertainment

An easy to use, affordable and fully integrated hotel system

It is suitable for hotels of all sizes from 10 bedrooms to the SQL version which can run properties of over 1000 bedrooms. From reservations to sales ledger , point of sale to commission-free Internet bookings, roomMaster 2000 is a fully integrated and exceptionally powerful package , installed at over 4500 hotels in 50 countries. This large global client base makes it possible to deliver product reliability and new features to keep your property at the cutting edge of hospitality technology.

Reservations

roomMaster offers complete reservations facilities, a flexible advance deposit ledger, an unlimited number of room and rate types, and powerful confirmation letter functionality. It’s simple to create group blocks or tour operator locations, import rooming lists from Excel spreadsheets, create group masters, group billing instructions – even generate a group contact which can be emailed to the group organizer.


Front of house

With roomMaster you can auto assign your rooms; perform group checkins and checkouts with just afew clicks of the mouse. Individual checkins and checkouts take no longer than 30 seconds. roomMaster supports a variety of interfaces to 3rdparty systems which help in the timely and accurate posting of charges on to guest and multiple folios. roomMaster has comprehensive reservation and guest ledger audit trails which track every posting, void and adjustment.

Commission-free online reservations

With roomMaster.net all reservations created directly from your website are 100% commission free. Guests can book directly from your website into roomMaster2000,all without picking up a phone. It is like having a24 hour reservationist who always turns up! Credit cards can be charged before the guest even leaves your website, locking in their reservation. Our online group feature is exclusive to roomMaster.net: group manager scan view their rooming and block status information online, saving your sales department valuable time.

Sales ledger

roomMaster has a comprehensive accounting capability as well as interfaces to many industry standard accounting systems such as Sage and Quickbooks. The Sales Ledger follows a common set of accounting principles, standards and procedures that hotels use to compile their financial statements. Reports such as aged debtors analysis, sales ledger account statements and other financial reports can be generated, providing relevant management information.

Guest history and marketing

No matter if your guest checked out last week or last year, all the information is still readily available. With the roomMaster guest history, you can securely modify past charges and reprint any folio with ease. And it has never been easier to use guest profile information for marketing purposes. Data can be extracted and used to create a list of guests tosend targeted mailers or e-mail communications.


Full integration

roomMaster 2000 can integrate with your phone, voicemail, restaurant POS, keylocks and central reservation systems. Checking in a guest can automatically open the telephone, clear the voicemail, change the voicemail to a guest’s native language and create a room key card. Finally, at the end of the day, week or month, all data is quickly sent over to your accounting software with one simple menu option, saving your accounting department hours of tedious data entry.


Housekeeping and maintenance

It can be a chore to log and track housekeeping room status changes but it’s easy with roomMaster. With a bi-directional telephone interface, housekeeping can log problems and change the room status using the in-room telephone. Maintenance issues can be logged with detailed descriptions of the work required and reports generated for maintenance staff by using iQ Anywhere on a PDA/handheld device.


Point of sale (IQ/POS)

Today, food and beverage is an important revenue source, requiring effective operational controls. roomMaster IQ/POS is a cost-effective solution for your hotel bar, restaurant or gift shop. It is simple to set-up, easy to train staff on and integrates fully with roomMaster, so guest charges are immediately posted to the folio and revenue departments update seamlessly. roomMaster IQ/POS can also be installed on industry standard EPOS hardware.