012 2383 3868
Tiếng Việt
Homepage Services Repair & Maintenance Services

Repair & Maintenance Services

Our "Peace of Mind" Services include a variety of first-rate customer programs to help you meet your business goals and expanding application needs.  These programs let us do the worrying about your Automatic ID and Data Collection systems, while you concentrate on your business. Our repair and maintenance service options cover an assortment of bar code scanners, direct thermal/thermal transfer label and tag printers, label applicators, portable data terminals, wireless/radio frequency equipment, and print heads.

Here are just a handful of the endless benefits we`ll deliver as your Automatic ID equipment and systems service partner: Depot Repair, On-site Service and Maintenance, Preventative Maintenance visits by a certified technician, Technical Phone Support, Remote Monitoring, Technical Training and a variety of other Professional Services. With Nationwide service, 24 hours a day, 7 days a week (as needed), our goal is to exceed your expectations.

Depot Repair

 

Duyen Khang state-of-the-art repair facility includes the latest diagnostic equipment utilized by the equipment manufacturer. We provide fast turnaround time and use the original equipment manufacturer`s parts in the process. Depot Service is best suited to portable equipment such as terminals and printers, which can be readily swapped out and shipped via courier to a central repair facility. Depot Service is available on a fixed cost annual Service Agreement or on a time and materials basis.

Service Agreements make it easy to budget your support costs with a fixed annual price. In addition we provide you with priority turn-around on repairs. Your equipment will be in and out of our shop within 3 days

On-Site Repair and Maintenance

 

We provide Nationwide On-Site Service either on a fixed annual service agreement basis or on a "time and material" pay as required basis. Service Agreements are available with optional hours of coverage from standard Monday through Friday, 8 a.m. to 5 p.m. to full 24 hour a day, 7 day a week coverage. We provide a full range of services including: installation, repair, preventive maintenance, training and over the phone support. Customers with Service Agreements receive priority response from our factory trained service representatives.

Repair Services Include:

  • Remedial Maintenance, covering all parts labor and travel.
  • Agreement coverage up to 24 hours a day, 7 days of the week, depending on the contract

Preventative Maintenance Services include:

  • Mandatory Firmware Revisions
  • Mandatory Engineering Change Orders

Item Other